# rooomAssistant – Full Documentation for AI Crawlers

> Enterprise AI avatar platform by rooom AG – photorealistic 3D avatars and live video avatars for customer service, training, onboarding, sales, events, healthcare, and museums.

## Product Overview

rooomAssistant is a browser-based SaaS platform that enables businesses to deploy interactive, AI-powered digital avatars. These avatars can hold natural conversations, answer questions based on company-specific knowledge, and represent brands across websites, kiosks, AR experiences, and events.

The platform is developed by rooom AG, headquartered in Jena, Germany. All hosting is GDPR-compliant and located in German data centers. The company holds ISO 27001 certification.

## Avatar Technologies

### 3D Avatars
- Photorealistic 3D avatars created from a single portrait photo
- Two creation engines: AvatarSDK and Avaturn
- 66 morph targets (blendshapes) for realistic facial expressions
- Real-time viseme-based lip synchronization in any language
- Emotion detection and adaptive facial expressions (joy, surprise, concern, etc.)
- Natural idle animations: breathing, blinking, subtle head movements
- Hand gestures and body language
- Powered by Three.js, runs in any modern browser without plugins
- WebXR-compatible for AR experiences

### Video Avatars
- Ultra-realistic AI-generated video avatars via WebRTC
- Two types: Video Avatar from photo (instant creation) and Video Avatar from video (highest realism, video-based training)
- Create custom video avatars from a single image upload or video recording
- Self-service replica upload with webcam recording or file upload
- Real-time voice cloning capability
- Sub-second latency for natural conversation flow
- Works on all modern browsers and devices

## AI Conversation Engine

### Multi-LLM Support
- OpenAI GPT-4 / GPT-4o
- Google Gemini
- xAI Grok
- Not locked to a single provider – switch models per configuration

### 7 Pre-built AI Roles
1. **Sales Advisor**: Product presentations, objection handling, lead qualification
2. **Customer Support Agent**: FAQ handling, ticket deflection, 24/7 availability
3. **Trainer**: Interactive training sessions, knowledge testing, adaptive difficulty
4. **Onboarding Guide**: New employee onboarding, process explanation, compliance training
5. **Museum Guide**: Exhibit explanations, storytelling, multilingual tours
6. **Event Host**: Visitor guidance, schedule information, speaker introductions
7. **Custom Role**: Fully customizable identity, behavior, knowledge, and conversation logic

### Knowledge Base System
- Upload documents: PDF, DOCX, TXT
- Link websites for automatic content crawling
- Define custom conversation rules and escalation logic
- Prompt Guard protection against injection attacks
- Avatar answers based on your company's data, not generic AI knowledge

## Voice & Audio

### Text-to-Speech Providers
- ElevenLabs (premium, natural voices)
- Google Cloud TTS
- OpenAI TTS
- Microsoft Azure TTS (MSTTS)

### Speech Input
- Real-time speech recognition (Web Speech API)
- Push-to-Talk and continuous listening modes
- Echo cancellation for speaker environments

## Augmented Reality

- Markerless AR on iOS Safari and Android Chrome
- No app installation required
- QR code scanning to place avatar in real world
- WebXR and Zappar AR integration
- Ideal for trade shows, museums, and retail environments

## Security & Compliance

- ISO 27001 certified
- GDPR-compliant hosting in Germany (EU)
- Multi-tenant architecture with Role-Based Access Control (RBAC)
- AES-256 encrypted API key storage
- JWT-based authentication
- Comprehensive audit logging
- Content Security Policy headers
- Prompt Guard against AI injection attacks

## Embedding & Integration

- Embeddable via iframe with a single line of code
- Shareable links with optional password protection
- Customizable branding (colors, logos, backgrounds)
- 360° panorama backgrounds support
- REST API for programmatic control
- Webhook support for event-driven integrations

## Pricing Plans

### Basic – €299/month
- 1 avatar
- 3D avatar
- 1,000 included 3D avatar minutes
- Each additional minute: €0.09
- AR mode

### Pro – €499/month
- Everything in Basic
- 2 avatars
- Video Avatar (from photo)
- 200 included video avatar minutes
- Each additional video minute: €0.22
- Knowledge Base
- Prompt Guard

### Enterprise – Custom Pricing
- Everything in Pro
- Unlimited avatars
- Video Avatar (from video)
- Unlimited minutes
- RBAC & audit logs
- Custom branding & domain
- SLA, priority support & ISO 27001

## Use Cases & ROI

- **Customer Service 24/7**: Reduce ticket volume by up to 60%, save up to €180,000/year, up to 800% ROI
- **Training & Onboarding**: 3× higher engagement vs. traditional video, adaptive difficulty
- **Sales & Marketing**: +40% conversion rate, always-available brand ambassador
- **Events & Trade Shows**: No booth staff needed, multilingual visitor guidance
- **Healthcare & Advisory**: Patient information, initial consultations, multilingual, empathetic
- **Museums & Tourism**: Interactive guides replacing audio guides, multilingual storytelling

## Technical Stack

- Frontend: Vanilla JavaScript, Three.js, WebRTC, Web Speech API
- Backend: Node.js on Vercel Serverless Functions
- Database: Supabase (PostgreSQL)
- 3D Engine: TalkingHead library (custom Three.js implementation)
- Video: WebRTC-based video avatar streaming
- Hosting: Vercel Edge Network + German data centers
- Monitoring: Sentry error tracking

## Contact & Links

- Product Website: https://assistant.rooom.ai
- Live Demo: https://assistant.rooom.ai/demo
- Parent Company: https://rooom.com
- Legal: https://assistant.rooom.ai/impressum
- Privacy: https://assistant.rooom.ai/datenschutz